General Policies

By purchasing you acknowledge to having read, understood and agree to our policies, terms and conditions. Some of these vehicles may be restricted, limited or prohibited in certain areas.  It is your responsibility to comply with regulations and laws where you will be using our products.  As with any vehicle, there are inherent risks with use and handling of electric scooters which may result in injury or death.  Orange County Scooters and any affiliates are not responsible for the use or misuse of any products resulting in injury or damages.

Refund policy

Cancelations

Orders may be canceled before shipping for a full refund, Call or text (714) 264-8682 for fastest response.  If canceling after product has shipped you will be responsible for return shipping.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Customer is responsible for return shipping

Return requests must be submitted within 10 days of receiving your item

Opened items may be eligible for partial refund if under 20 miles, undamaged and sent back in original packaging.  20% restocking fee applies.

Refunds will be issued after we have inspected the returned item and found it to be in acceptable conditions stated above.

Refunds are sent to original payment method.  May take a few business days depending on provider.


To start a return, you can contact us at +1-714-264-8682 or orangecountyscooters@hotmail.com. If your return is accepted, we will provide further instructions.  DO NOT attempt to send the item back to where it shipped from.  Only use the return address that we provide you with after your return request has been excepted.  We are not responsible for any unauthorized returns.

You can always contact us for any return question at +714-264-8682 (call or text) or email orangecountyscooters@hotmail.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, for example custom products, used/pre-owned and refurbished. Please get in touch if you have questions or concerns about your specific item before you place your order


Exchanges are subject to return conditions stated above


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping policy

We offer free shipping within the lower 48 United States on all new electric scooters.  Shipping times will vary depending on where you reside.  Tracking information is provided via email typically 1-3 business days after placing your order. 

We do not ship to P.O. boxes, APO/FPO and Commercial Mail Boxes

We do not ship outside the lower 48 United States.

If you have any questions please contact us at (714) 264-8682 or email orangecountyscooters@hotmail.com

Warranty

By purchasing you acknowledge to having read, understood and agree to our policies, terms and conditions. Some of these vehicles may be restricted, limited or prohibited in certain areas.  It is your responsibility to comply by regulations and laws where you will be using our products.

Warranty:

All new electric scooters purchased through Orange County Scooters come with a 1 year limited warranty.

Warranty begins on day of arrival or pickup.

Warranty covers manufacturer factory defects such as battery, motor, controller, display (limited to electrical failure not impact damage).

Replacement parts will only be warranted the first time within the warranted period.  Subsequent warranty claims for the same part are subject extra charge or denial for coverage due to improper use, overloading, or negligence.

If defective upon arrival, contact us within 1 week for a replacement.

Please read the product manual before setup and use to avoid any issues.

Contact us at (714) 264-8682 or email orangecountyscooters@hotmail.com to request help if you have any issues with your scooter.

Examples of what is not covered under warranty:

Normal wear items such as tires, brakes, grips, hardware, frame, suspension, pole, folding mechanisms, lights, fenders and most exterior parts which may be subjected to weather, accidents and external forces beyond our or your control.

Overloading, overuse, abuse, negligence, water damage, accidents, weather exposure.

Most scooters we sell are rated to a max load of 265lbs (refer to product details for specific model) overloading may cause motor, controller, or battery failure. For example, constant throttle at full power with a heavy rider going uphill or on a hot day may result in overheating.

Modifications and alterations may void warranty.

Normal wear, oxidization, fading.

Damage from improper servicing such as motor damage resulting from damaging cable during tire change.

How to care and prevent damage to your scooter:

Read the user manual before setting up and riding.

Refer to the user manual and any material we post for proper use and maintenance.

Check tire pressure regularly (most tires use 45psi) to avoid flats and wear.  Improper tire pressure may cause innertube to become pinched when running over obstacles.

Low tire pressure or riding with a flat tire may result in motor(s) and/or controller(s) overheating and failing.  This is not covered under warranty, falls under negligence. 

If you feel your scooter becomes sluggish, slower then ususal, unstable, reduced mileage then you may just have a low or flat tire.

Do not submerge in water, ride in rain, leave uncovered outside overnight.  Avoid moisture as much as possible.

If you need tire or brake service please contact us before trying it on your own.  If you can bring the scooter to us for proper service please do so.  If not then we can help guide you or provide you with instructions and videos.

Some bike shops may be able to help with servicing your tires and brakes in case you cant come to us or have a scooter shop near you.

Contact us for help with installing warranty parts or any other factory replacement parts you buy from us.