Refund policy

 

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Customer is responsible for return shipping

Return requests must be submitted within 10 days of receiving your item

Opened items may be eligible for partial refund if under 20 miles, undamaged and sent back in original packaging.  20% restocking fee applies.

Refunds will be issued after we have inspected the returned item and found it to be in acceptable conditions stated above.

Refunds are sent to original payment method.  May take a few business days depending on provider.

To start a return, you can contact us at +1-714-264-8682 or orangecountyscooters@hotmail.com. If your return is accepted, we will provide further instructions.  DO NOT attempt to send the item back to where it shipped from.  Only use the return address that we provide you with after your return request has been excepted.  We are not responsible for any unauthorized returns.

You can always contact us for any return question at +714-264-8682 (call or text) or email orangecountyscooters@hotmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, for example custom products, used/pre-owned and refurbished. Please get in touch if you have questions or concerns about your specific item before you place your order

Exchanges are subject to return conditions stated above

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.